Hey everyone,
I read a very interesting article about processes in our brains when we exercise:
http://www.fastcompany.com/3025957/work-smart/what-happens-to-our-brains-when-we-exercise-and-how-it-makes-us-happier?utm_content=bufferb4b12&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer
This sales blog helps you to be reflective about your learning to sell. This means that blog posts MUST NOT be a descriptive account of what you did but an opportunity to: share useful resources, tips with your peers on what works for sales; how and why you did what you did; what you now think about what you did; what ONGOING ITERATIONS you as an Individual need to make when securing YOURS AND YOUR TEAM goals and how YOUR TEAM has changed its assumptions. Make sure you evidence all your claims.
Toulouse Business School, Barcelona
Sunday 15 February 2015
Reflection - Julia Sitz
Hey
everyone,
i
want to share my impressions with you.
In
my opinion, we learnt many
different aspects by the individual work in this course. The most
important point is to listen carefully. When we started our project
and had the task to interview some customers, I immediately started
to ask questions to complete the profiles. It was not because I
wanted to finish very fast, but because I had the next question in my
mind and did not want to loose the thread.
Because of this I
forgot to listen carefully. Many people are not really sure about
their insights. During an interview, they try to give a good answer.
In my opinion, this is often not the real insight. They tell me the
consequence of their insights/needs without being aware of the real
insights. These can be included in a normal statement: “The kids
are not good in school at the moment”. Moreover, I have to be
careful that I do not interpret the answer the way I would like to
hear it. If someone knows, what I want to achieve, it could happen
that I have an influence on their answer. Therefore I changed the way
of interviewing. I tried to react spontaneous and asked more
open-ended
questions.
|
In
order to be able to be spontaneous I have to know my objectives.
Because of that I can listen in an active way. Moreover, it is
helpful to repeat the answers. This has some benefits:
- I can see, if I understood everything
- The interviewee can think about his/her answer and can add or change something
- The interviewee gets the feeling that I understand him/her and that could create empathy
I
try to keep everything in mind and to listen carefully. It is
important that the interviewee feels comfortable and likes to talk
about his/her insights.
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