Two interviews and the self-evaluation

1)

Skype:

Barbara Sitz: 38 years old, mother (2 children (4,2))

Me: Hey Barbara,

How are you?

…

Me: How is everything working with the kids?

Barbara: Lars was ill the last day and you know, it is very hard. You can´t go to work but I have to do many things at the moment... Than the relocation..

Me: I understand that! But what are you doing to catch new energy?

Barbara: Haha the kids consume my energy but they also give it back to me.

Me: Tell me about the last time you did sports for yourself.

Barbara: For myself? Swimming with the children does not count?

Me: No, haha :D

Barbara: I think volleyball. I stopped it during the pregnancy.

Me: I know. Do you miss it?

Barbara: Yes sometimes. But i don´t have the time for it any more.

Me: It would be funny to know how much energy the kids consume.

Barbara: Haha yes :D It is more exhausting than a marathon.

Me: If there would be a product with which counts how much fett you burn, would you be interested in it?

Barbara: I don´t know... I don´t like these kind of products. Yes, it is interesting but i think we should live our life. Yes, i want to loose some weight but no, i don´t want to be dependent on this idea. I don´t want to think about fett, calories and the other things the whole time. And if i would have such a product, i would be faced with it the whole time.

Summary:

PAIN: does not have enough time to do sports

MOTIVATION: willing to get her ancient figure back

NEEDS: a group to do sports together → team sports (Volleyball) 

self evaluation, self-reflection and self-assessment:

I think this interview was successful; although this customer is not interested in Fabulyzer. I learned something about the customers´ needs without talking too much. I listened carefully and in an active way and because of that I figured some needs out without asking this question in a direct way. It was a pleasant atmosphere. I prepared my objectives before the interview but I wanted to react spontaneous. Therefrom, I did not prepare a question sheet. I had questions in my mind but I wanted to concentrate on the active listening.

2)

Telephone:

Michael: 28 years old, studied law and started to work in a lawyer office some months ago

Me: Hey Michael, how are you?

…

Me: How do you like your job?

Michael: I am really happy. I studied so long and it feels so good to have responsibility now. And you get money for it.

Me: Haha yes, that´s cool! Do you already have much responsibility?

Michael: Yes, I already have my own cases.

Me: Oh that´s cool. But do you have enough free time?

Michael: Oh, I really enjoy working at the moment and therefrom it is no problem for me.

Me: But you do not have time to do sports, do you?

Michael: Oh, it´s okay. I go jogging before work .. twice a week. And I can do sports at the weekend. But I am not so interested in it any more. I just want to keep my figure. Yeah, I could also work on it. But it is not so important for me at the moment.

Me: So you feel comfortable at the moment?

Michael: Yeah, I am happy with my job and that´s the most important thing for me.

Me: I am so happy to hear that! What are you doing right now? It is very loud.

Michael: I am on my way home from work and just went into a supermarket to buy some food.

Me: Haha always the same... Let me guess: Your fridge is empty like every time.

Michael: Haha since I am working so much, it is worser than you can imagine. I do not have so much time and I am too lazy to cook something when I get home.

Me: But you should eat healthy.

Michael: Yes, I know.. I have to change that. Especially, because often I do not eat anything in my break or only fast food.

Me: You are right. You should change something.

Michael: Yes, I know. I will work on it. Julia, can I call you at the end of the week again? It is too loud here.

Me: Yes of course. Have a nice week.

Summary:

PAIN: to lose his current figure

MOTIVATION: wants to keep and work on his figure

NEEDS: professional food diary

self-evaluation, self-reflection and self-assessment:

In this interview it was more difficult for me because the other person was busy. Moreover he was not focussing on the conversation and I did not find a good way to let him talk about his needs and pains. I think it is easier if the interviewee is only focussed on the conversation and is not doing two things at the same time. I was not able to get his whole concentration and therefrom I am not satisfied with my performance.