Toulouse Business School, Barcelona

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Thursday, 12 March 2015

Questions to answer in terms of performing effective negotiations

  • What did you do?
    • I listened to the potential buyers more than I talked.  I just asked a few questions to know who they were, what were their main hobbies, where they liked to hang out, if they were interested in any sports etc.  I tried to avoid to talk about Fabulyzer at first.  Around the middle/end of the conversation I introduced Fabulyzer, after knowing the potential customer's pain (if possible/applicable).
  • What did you not do?
    • I did not start talking about Fabulyzer at first, because they would take me for a sales person and they would go away.  If a ''potential buyer'' would refuse me to talk to him about Fabulyzer, I wouldn't push and push and try to convince him to buy the device.
  • What did you want to do in the exercise but failed?
    • I really wanted to get to the point where I could talk about Fabulyzer and try to get some signatures, but for some of the people that I interviewed, it would just be impossible because they were not interested in this product.
  • What did you most enjoy? Why?
    • I enjoyed the interview part, because it was a big challenge for me and for most of the students to go outside their comfort zone, and talk to strangers, with the goal of obtaining intents to buy.
  • What will you do/not do next time?
    • Next time, I'll ask very simple questions just to know a bit more the customer, I'll let him talk and in my head, I'll take notes about what he says, what he needs, his pain etc.  I won't push too much to avoid putting pressure on the customer.
  • What does any of the above tell you about your negotiating style?
    • I am a very patient man.  I know how to listen to the customers, and to understand what they need.  I already worked as a sales person for different companies, and in the most cases when people buy, it is because they feel a connection between the sales person and them.  Talking about their lives, making them laugh and having patience are the key to success.
  • How has your team performed? How as your team hundred or helped you?
    • My team performed pretty well as well.  Everyone did their part.  It was not easy sometimes to approach the potential buyers, but at the end we had good results.  We all helped each other by giving feedback to our pairs, about both the negative and the positive aspects of the work.
  • How have the resources you have brought to the blog been valuable in terms of learning to become a better negotiator?
    • I can see my strengths and my weaknesses, and also the feedback of my pairs will help me become a better negotiator.  The fact that my classmates can see what I post and can comment on it and give me some FEEDBACK, will help me through it.
  • How has the feedback from your peers and team members improved your performance and preparation for negotiation?
    • As I said previously, their feedback helped me to correct my main weaknesses, so for the next negotiation, I would know what to do and what to not do.  It was a very constructive way to improve myself for sales negotiation.

2 comments:

  1. Thank you Alexandre- where is your evidence of where you conducted any of the above?

    ReplyDelete
  2. That was for the customers we had to interview for the course (the first 6 people and then the 10 others. Week 2 & 3 I think)

    ReplyDelete

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