Hi everyone!
As we reflected on this exercise, we can conclude that all 4 of us were happy with the result.
The key to this "small success" was TIME.
Don't try to rush through it but take your time.
Before we started the negotiation Chloé & I made op a little scheme of how we were planning to take the lead in the negotiation without really performing as if we were taking the lead.
Some bullet points were:
*welcome them friendly and point out why we were having this meeting.
* We said nothing & listened + make them talk more by asking questions
* made a summary of what they proposed together with the interlocutors
* Asked them for 5 minutes break so we could discuss how we were going to continue our strategy
* We asked them to be clearer and said nothing + said nothing until felt a bit uncomfortable
* As we understood that they were aiming for a long term relationship we mentioned the opportunity they would get by working together with us. Their "golden ticket"to work and be labelled by a big company.
* We said that we wanted a perfect quality and negotiated on the fact that they would take back unused and defective goods.
* As we found an agreement on the fact that we would order 10 000 pieces instead of 8000 but with the promise that they would take back the unused+ detective goods without any costs. (By doing this we weren't taking any risk of poor quality or unfinished goods)
* Our following step was to discuss the delivery time. The interlocutors suggested a one week delivery time which we obviously accepted (We could decrease our manufacturing time and made sure we could deliver high quality products within 60 days)
* Before our negotiation started Chloé and I decided that we wouldn't aim for the lowest price but instead not paying for the fees, but still have all the benefits of the fees.
* We summarized together with Linna & Yvette what we agreed on already
*started negotiating more directly and on a higher level (+ still pointed out their opportunity in the future)
* reached a win-win agreement
We can conclude that we gained more or less their trust and reached our goal of delivering high quality products in a shorter period of time.
Hope it helps!
Chloé & Charlotte
This sales blog helps you to be reflective about your learning to sell. This means that blog posts MUST NOT be a descriptive account of what you did but an opportunity to: share useful resources, tips with your peers on what works for sales; how and why you did what you did; what you now think about what you did; what ONGOING ITERATIONS you as an Individual need to make when securing YOURS AND YOUR TEAM goals and how YOUR TEAM has changed its assumptions. Make sure you evidence all your claims.
Toulouse Business School, Barcelona
I think we did a real negotiation and we use all negotiation steps, from the preparation, the discussion, raising goals, seek win-win options and reach an agreement where both teams were satisfied, obtaining excelents results when we complete the activity.
ReplyDeleteIf this was a negotiation as you suggest, Yvette, rather than a bargain, what extra things, values or suggestions did both teams create in order to make the 'pie' infinitely bigger than simply what was already on the table? Both teams did not reach their optimal goals suggesting more a bargain than a win-win. Note that both teams being 'happy' does not mean a win-win!
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